Cancellation & Refund Policy

Cancel at any time

A venue administrator may schedule cancellation directly from the VenueSteward Billing Center. Cancellation takes effect at the end of the current paid monthly or annual billing period. The workspace remains available through that date and no additional renewal charge should be initiated afterward.

If the account cannot access the Billing Center, contact VenueSteward promptly at [email protected]. Keep the cancellation confirmation for your records.

Refunds

Subscription charges are generally non-refundable once a billing period begins because service and workspace capacity are made available immediately. No prorated refund is normally provided for unused time after cancellation.

VenueSteward will review duplicate charges, billing errors, unauthorized charges, or circumstances where a refund is required by law. Approved refunds are returned through the original payment method and timing is controlled by the payment processor and financial institutions.

Trials and upgrades

The 14-day trial ends on the date shown in the subscriber account. A trial does not become paid unless the subscriber affirmatively purchases a plan. When a trial expires, operational access may be paused, but entered information may be retained so the venue can continue after subscribing.

Failed payments and grace period

If a renewal payment fails, VenueSteward provides a seven-day grace period while the venue corrects its payment arrangements. Access may be paused after the grace period. Pausing access does not intentionally delete venue records.

Changes and contact

Any policy change applies prospectively and will be identified by an updated date. Questions about a charge, cancellation, or refund should be sent to [email protected] with the venue name and billing email. Do not send card numbers by email.