Terms of Service

1. Agreement and account eligibility

By creating an account, beginning a trial, purchasing a subscription, or using VenueSteward, you agree to these Terms and the Privacy Policy. You must be at least 18 years old and authorized to act for the venue or business named on the account.

You are responsible for accurate account information, safeguarding administrator and employee credentials, and all activity performed through your venue workspace.

2. Trial and subscription

A qualifying venue may receive a 14-day trial. Trial access does not automatically create a paid subscription. Trial information may be retained so the venue can continue without rebuilding its records after purchasing a subscription.

Paid plans renew automatically at the displayed monthly or annual price until cancellation is requested. The price, billing frequency, renewal terms, merchant name, and cancellation policy are shown before payment. VenueSteward may change future pricing with advance notice; a change will not alter a billing period already paid.

3. Payments and cancellation

Subscription payments are processed securely by Helcim for The Chandelier Community Event Center, which operates VenueSteward. VenueSteward does not receive or store complete card numbers.

A venue administrator may request cancellation from the Billing Center. Cancellation takes effect at the end of the current paid billing period unless law requires otherwise. Access remains available through that date. Refund eligibility is governed by the Cancellation & Refund Policy.

4. Venue records and responsibilities

Each subscriber receives a separate workspace. The subscriber owns and is responsible for the legality, accuracy, retention, and authorized use of customer, employee, contract, event, payment, and other information entered into that workspace.

VenueSteward provides operational tools and templates, not legal, tax, accounting, employment, payment-processing, or insurance advice. Subscribers should have contracts, policies, taxes, payroll practices, and regulatory requirements reviewed by qualified professionals.

5. Acceptable use

You may not use VenueSteward to violate law, infringe rights, send unlawful or deceptive communications, upload malicious code, gain unauthorized access, interfere with service security, or process information you are not authorized to handle. VenueSteward may restrict access reasonably necessary to protect users, the service, or legal compliance.

6. Availability, warranties, and liability

VenueSteward is provided on an “as available” basis. We work to maintain reliable service but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, VenueSteward disclaims implied warranties and is not liable for indirect, incidental, special, or consequential damages.

To the extent permitted by law, total liability arising from VenueSteward will not exceed the subscription fees paid by the affected subscriber during the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits rights that cannot legally be limited.

7. Suspension, termination, and governing law

Access may be suspended after a failed-payment grace period, material misuse, or a security risk. Records are not intentionally deleted merely because access is paused. You may contact VenueSteward about reactivation or data export.

These Terms are governed by Ohio law, without regard to conflict-of-law rules. Before filing a claim, the parties agree to make a good-faith effort to resolve the matter directly.